First project meeting in Lisbon, Portugal

The first project meeting took place on 17th and 18th of January, 2013, in Lisbon, Portugal, where the Coordinator, Centro Europeu de Linguas has it’s headquater. We finally had a chance to meet in real. (Some of the partners already knew each other, some only from the online communication).

Discussions & Work

The meeting was very fruitfull. On the first day we’ve started with a short presentations of each partner. Then we turned to the first tool we need to develop. Before the meeting partners already did a lot to prepare a draft version of our first tool – an instrument to evaluate a professional profile of Museum Visitors Service Team. During the meeting we discussed it’s content and form, did some improvements and agreed on final version. So right now we can start gathering data using these questionaire. The final version of the questionnaire you can find here: Instrument to evaluate the professional profile of the MVST

The second day was devoted to the next tool we need – an instrument intended to evaluate contextualised language learning needs among the target population. We’ve decided on some core principles, content, research and deadlines to be able to finalize the tool on the next meeting.

During those two days there were also very interesting discussions on our logo, website and the common space to share documents. We decided to use WordPress for the website (as you can see) and Google Drive as our main working space, also the mailing list for the partners will be announced within a week.

Hands-on experience

The great idea about the meetings schedule was that on each day, we had a chance to go to the museum and talk to it’s team. On the first day we were invited for a meeting in the Calouste Gulbenkian Foundation, where a very inspiring curator provided us with useful insight into the importance of security at museums. In addition to the visit itself, we were able to observe MVST staff “in action” and to become familiar with some of the issues related to communication with foreign visitors.

The second day we visited different exhibitions at the Museu das Comunicações in Lisbon, and had a conversation with the museum director and an HR specialist, who provided useful insight into the difficulties in both attracting and communicating with foreign visitors at their museum and the solutions which are possible in times of severe financial difficulties. Once again, in addition to the visit itself, we were able to observe MVST staff “in action”. It’s a very interesting and specific museum focused mainly on organized school groups.

Those were very inspiring meetings, we really appreciated an opportunity to gather all those hands-on experiences. On each visit we tried to provoke the Museum Visitors Services Team to talk with us in English so we can check the effective level of their communication skills.

So as we are already back home it’s time to work hard. Now we need to gather information with our first questionnaire! 

Some pictures form the meeting you can find in the Gallery.

The “Work of art” project has started!

The “Work of art” project is approved! Our hard work on the project guidelines and plan was  appreciated by the National Agencies and we can start our work!

What is it all about? It’s about language training for museum staff.

The group we want to focus on is so called Museum Visitor Service Team, so those who have often contact with visitors, like for instance building guards, exibition guards, cloak room service and others. We want to analyze this group needs and propose a solution which will help them feel more confident when having a conversation with the foreign visitor. Thousand of museums will benefit from this project and finally it will affect the visitors experience.

It’s a partnership project within EU Long Life Learning Programme, a sub-programme called Leonardo da Vinci. Our team consist of 6 partners from various countries and several silent partners. You can read more about us in the Partner’s section. We have all different backgrounds – among us you can find: language school, museum, university language department, university e-learning department, ngo for teachers and cultural organization.

The first project meeting will take place in Lisbon, where the coordinatorCentro Europeu de Linguas has it’s headquater.